14-day FREE Trial

Privacy policy

This is the privacy policy of Esti-Mate Electrical Pty Ltd ACN 649 621 027 ABN 98 649 621 027 (“we, us, our”).

We value your privacy and are committed to the principles set out in the Privacy Act 1988 (Cth) and the Australian Privacy Principles in how we collect, use, hold and disclose your personal information.

This privacy policy may be updated from time to time by us as our business changes and if laws or regulations change.

Our most recent policy will be available on our website (www.esti-mateelectrical.com.au) (Website).

 

What kinds of personal information do we collect?

In the course of providing our services, we may collect the following kinds of personal information:
-Your full name and/or former name.
-Date of birth.
-Gender.
-Residential address
-Email address
-Phone number
-Information made available to us by you via our social media account services (Facebook, Youtube, Google+, twitter, linkedin and any similar service).
-We may collect information about your computer. This includes where available your IP address, operating system and browser type. This is for system administration. It is statistical data about a users’ browsing activity and patterns and does not identify an individual.

 

How do we collect your personal information?

We collect your personal information directly and indirectly.
We may collect personal information from you directly if you:
-Register as a user (Registered User) of the Website.
-Contact us via the Website.
-Fill out a contact inquiry form.
-Comment or interact with us on our social media accounts.
-Provide feedback in relation to our products and services.
We may collect information about you from a third party where necessary to provide you with products or services.

 

How do we use personal information collected?

We collect the personal information to:
-Provide Registered Users the functionality of the Website.
-Improve our business operations, products and services.
-Send you marketing or advertising material about our products and services.
-Confirm your identity.
-Comply with laws and regulations.
-Any other purpose permitted or required by law.

 

How do we disclose your personal information?

We do not sell your personal information to third parties.
We may disclose your personal information to the following persons:
-Sub-contractors or other service providers to assist us to provide you with the services made available on our Website.
-Service providers that facilitate our marketing and advertising campaigns or host our servers.
-Billing and payment providers to facilitate collection of payment from you.
-Our professional advisers (e.g. lawyers, accountants, financiers) in connection with receiving advice from them.
-Clouse service providers where necessary for the purpose of storing or hosting the website.
-Any related body corporate of us in connection with the supply of our products and services and operation of our business.
We may also be share your personal information with other companies in the case of a merger, divestiture or other corporate re-organisation.
We may also disclose your information where required or permitted by law to do so or to comply with a request from a government or regulatory agency.
We may disclose and you consent to the disclosure of your information overseas as part of our data storage arrangements where we use cloud storage providers located overseas. At this time, we use cloud data storage providers based in Singapore.

 

How do we hold your personal information?

We keep the personal information you provide to us:
-If it is in hardcopy form, in secure buildings with secure systems and processes.
-If it is in electronic form, in secure systems (including cloud storage) protected by passwords, virus protection software and firewalls.

 

Anonymity

You may deal with us by using a pseudonym, or by remaining anonymous.
However, if you use a pseudonym or remain anonymous, we may not be able to provide you our products and services or handle your enquiries or complaints to the fullest extent.
We may also be required by law to identify you when we supply you with products and services.

 

How do you access, update and correct your personal information?

If you would like to access, update and correct any personal information held by us about you, please contact the privacy officer: privacy@esti-mateelectrical.com.au

 

What happens if you have a complaint about the way we have handled your personal information?

If you have a complaint about the way we have handled your personal information, please contact us in writing by post or email (privacy@esti-mateelectrical.com.au) with full details of the circumstances giving rise to the complaint